Document Viewer user guide

### 3.1 Messages of Viewer

This section describes the Viewer messages.

Authentication failed because the specified id or password is wrong.

  Action
    Enter the correct id or password.

Failed to connect to the server. Please check your internet connection.

  Action
    Check the network connection. If it is available, try again after a while. If you still run into the same error, contact the file owner.

Failed to connect to the server. Please check SSL certification is correct.

  Action
    Check if you install an SSL certificate for the connecting server.

You do not have access authority. Please ask the document owner for its authority.

  Action
    Contact the file owner.

Failed to allocate memory. Probably Free Memory is not enough.

  Action
    Close other applications, and try again.

Application has received invalid response or connection timeout.
Please open this document again after a moment.

  Action
    Try again after a while.

Application has received invalid response or connection was timeout.
Please open this document again after a moment.

  Action
    Try again after a while.

Failed to resolve server address. Please ask to system administrator whether server is enabled.

  Action
    Check if the server is running.

There was canceled connection with server.

  Action
    Try again after a while.

This document has been deleted on server. Please ask document owner about document status.

  Action
    Contact the file owner.

This document has been expired.

  Action
    Contact the file owner.

You could not get an authentication token. Probably application has received invalid response or connection timeout. Please open this document again after a moment.

  Action
    Try again after a while.

Please check your Caps Lock key, and enter again.

  Action
    Check your Caps Lock key, and enter the correct password.

Failed to open this document. Because this document has been revoked.

  Action
    Contact the file owner.

You failed to authenticate to proxy server. Probably your ID or Password is wrong.

  Action
    Enter the correct authentication ID and password for the proxy server.

Please enter user ID.

  Action
    Please enter user ID.

Please enter password.

  Action
    Please enter password.

Failed to create temporary file.

  Action
    Check whether system drive has sufficient free disk space.

The specified id or password is wrong.

  Action
    Enter the correct id or password.

The specifed password is wrong. Please enter again.

  Action
    Enter the correct password.

Failed to open the document. Please enter password again.

  Action
    Enter the correct password.

This Operating System is not supported. Please open with supported system.

  Action
    Execute Viewer on the supported operating system.

Failed to open this document.

  Action
    Contact the file owner.

Failed to open this document. Because this document is not supported by this application.

  Action
    Contact the file owner.

Failed to open this document.

  Action
    Contact the file owner.

Failed to open this document. Probably this document's policy setting is wrong.

  Action
    Contact the file owner.

An internal error occurred.

  Action
    Contact the file owner. File owner contacts user support for Viewer.

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  If you see the message other than listed above, contact user support with its error code (xxx, yyy).

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